About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Germany, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Our Kyiv, Ukraine Team is growing and we're looking for experienced Customer Support Representatives with English to join our Helpware team.

Qualifications:

• Excellent written skills in English
• Basic technical background (strong experience in using apps)
• Proactive approach, empathetic individuals, problem-solving skills

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits following communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Customer support via email and tickets in English
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware

We Offer:

• Downtown Kyiv location in a modern office (10-minute walk from Kontraktova)
• Competitive compensation linked to UAH/USD rate
• Medical and Life insurance after the trial period
• English classes with a native speaker
• Floating work schedule 9:00 - 2:00 Kyiv Time (8 working hours)
• Corporate training and parties

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted. If you have the qualifications needed and ready to maintain the required duties daily, please apply!