About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Guadalajara, Mexico Team is growing and we're looking for experienced Technical Support Representative to join our Helpware team.

Position Overview:

We provide a restaurant-specific accounting and back-office software platform that alleviates the significant burdens placed on restaurant operators – allowing concepts to operate more efficiently and profitably in a digital world.

We are a rapidly growing SaaS company disrupting the restaurant industry. Our cloud-based platform provides a unique, all-in-one accounting and operations solution for restaurants.

Primary Responsibilities:

• Be technically savvy and competent
• Understand the client platform and how to navigate it
• Quick thinkers & able to adapt
• Courteous with Customers
• Responsive to the needs of Customers
• Communication via email and chat
• Manage help desk software or ticket system
• Provide help regarding the company products or services
• Full dedicated to a 40-hour workweek

Qualifications:

• Outstanding verbal and written communication in business terms with external customers
• Should have knowledge with API connections and systems integration
• Knowledge of how systems talk to each other and common issues that may arise
• Capability to maintain the highest confidentiality around company proprietary information
• Enjoyment of working with and communicating with people and solving problems
• Ability to multi-task and prioritize while remaining calm and pleasant
• Solid problem-solving skills
• Strong organizational skills
• Experience working at a software company a plus
• Must be able & willing to work 9:00 am – 6:00 pm CST Weekdays