About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Kyiv Team is growing and we're looking for an experienced Technical Support Engineer to join our Helpware team.

Position Overview:

The Technical Support Engineer maintains all of our products aimed at helping our diverse clientele from the recruitment and HR industry. These products range from targeting specific search and match needs (semantics) to unstructured data extraction (CV parsing) and push the boundaries of how we connect employers with candidates today.

Primary Responsibilities:

● Be technically savvy and competent
● Help our customers troubleshoot, fix and configure our solutions
● Analyze external systems finding out how our services are connected, suggest workarounds and update configurations
● Build and maintain scripts for data feeds and web service delivery
● Prioritize and take ownership of issues

Required Knowledge and Skills:

● Knowledge of: web technologies (SOAP, REST, APIs), databases (MySQL, Postgresql), troubleshooting/debugging software
● Knowledge of networking, Linux, GIT or other version control systems
● Experience in a similar role in a business to business context
● English proficiency. Fluency in Dutch, French, Spanish or German are a plus
● Proactive attitude, problem-solving enthusiasm

Requirements:

● MUST be available: 3 PM - 12 PM or 5 PM - 3 AM
● Highly motivated, self-starter while also being a team player
● Highly organized, displays time management skills
● Ability to retain and relay industry-specific knowledge
● Ability to handle a high volume of incoming calls
● Ability to control emotions during potentially high-stress situations
● Ability to take feedback and constructive criticism

Bonus points if you have any of the following characteristics:

● Customer service experience
● Phone sales experience

Work Environment:

As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to provide continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employee's safe during these uncertain times.