GERMAN
CUSTOMER
SUPPORT
REPRESENTATIVE
CUSTOMER
SUPPORT
REPRESENTATIVE
We are growing and looking for a German Customer Support Representative to join us remotely or in our Kyiv office, located in the city center (10-minute walk from "Kontraktova" metro station).
Multiple positions are available!
Skills and Qualifications:
Responsibilities:
We Offer:
Multiple positions are available!
Skills and Qualifications:
- Excellent written skills in English and German
- Basic technical background (strong experience in using apps)
- Proactive approach, empathetic individuals, problem-solving skills
Responsibilities:
- Providing Customer Support for the website users
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels (chat/emails)
- Acknowledging and resolving customer complaints
- Knowing client's product inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary
We Offer:
- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova)
- Competitive compensation linked to UAH/USD rate
- Medical and Life insurance after the trial period
- English classes with a native speaker
- Schedule 9:00 - 00:00 Kyiv Time (available shifts: 9:00 - 18:00; 12:00 - 21:00; 15:00 - 00:00)
- Corporate training and parties
APPLY NOW
Fill out the form and we'll contact you shortly!
CONTACT INFORMATION
