About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

We are growing and have open positions as Customer Support Representative.

Responsibilities:

• Bi-Lingual Support and troubleshooting in Spanish and English
• Provide customer support via chats and/or emails
• Ensure to provide top quality customer service
• Entering data into CRM, different online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware

Qualifications:

• Very good English level and/or Advanced Spanish level
• Great English & Spanish writing and reading skills
• Willingness to communicate competently with customers on very specific scenarios
• At least one + years Customer Service Experience
• Ability to learn fast and Multitasking skills required
• Stay updated on client product news
• Some technical knowledge/know how the app works
• Empathetic, curious Support Agents
• Always writing in a warm and friendly tone to the customers during all conversations
• Open to feedback
• Good under stress and KPI related effort
• Available to work in flexible shifts

Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.

To maintain a safe work environment at all our locations, we are continuing to take these safety measures on-site:

• Mandatory use of Personal Protective Equipment
  
• Sanitizing, disinfecting, or cleaning procedures in place
  
• Social distancing guidelines in place
  
• Divided work stations
  
• Remote interview process
  
• Virtual meetings