Work in a safe environment in the financial district of Guadalajara, surveillance 24/7, transportation, modern offices and a great view! Read below to see all the benefits we offer.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, the Philippines, and Germany. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and looking for a Customer Support Specialist to be a part of our Support Team.

Responsibilities:

• Bi-lingual Support for the product in Spanish and English
• Provide customer support via emails and/or phone
• Keeping customers happy about the product and our services
• Entering data into CRM, different online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware

Qualifications and Skills:

• Advanced English level (C1+)
• Great English writing and reading skills
• Willingness to communicate competently with customers by phone
• At least 1+ years Customer Service Experience
• Ability to learn fast
• Multitasking
• Stay updated on client product updates
• Some technical knowledge/know how the app works
• Proactive individuals
• Empathetic, curious Support Agents
• A friendly tone, humble

We offer:

• Guadalajara location in a modern office (WeWork Offices)
• Competitive compensation linked to UAH/USD rate
• Medical and Life insurance after the trial period
• Business hours: flexible schedule (you must be ready for periodic night shifts)
• Law Benefits
• Corporate training and parties

If you have the qualifications needed and ready to maintain the required duties on a daily basis, please apply!

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