Are providing superior assistance and problem-solving your top skills? Are you eager to learn and work in a fast-paced environment? Then this role might be just what you were looking for!
Company background Helpware is a technology-driven American company with offices in the USA, Poland, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Role description Currently, we are looking for a German-speaking Support Associate for our client to join our team. As a Support Associate, you will be responsible for handling customer chat conversations with German and English-speaking customers, collaborating on the support function development in teams, and providing help with other requests. Please note that this role requires being able to work on weekends!
What we are looking for - You are self-motivated: ready to roll up your sleeves and get to work in a fast-paced environment.
- You are team-oriented: communicating and coordinating with your team as necessary.
- You have a creative personality & excellent interpersonal skills: finding solutions for customers to exceed expectations.
- You are detail-oriented: seeing small details as well as the bigger picture.
- Your German level is C1-C2 and your English level is B2
Our humble expectations - Willingness to work in shifts (mornings, evenings, and weekends) - our client operates 7 days a week.
- You have experience working in a customer-facing or logistics role.
- You have an empathic tone of voice and the capability to adjust the tone to your audience.
- You are tech-savvy: feel comfortable with different tools and have strong experience in using apps.
- You can grasp new knowledge quickly.
- You can multitask and prioritize incoming interactions simultaneously and effortlessly.
- You have a can-do attitude and are willing to work in a dynamic environment.
- You love food. You are an expert when it comes to food recommendations to everyone
- Fluent German and working proficiency in English is required.
Our client's background Our client is a technology company known for its food delivery platform. Customers can order from any available restaurant and pick up or order delivery through a courier partner. The key objective of your client is to provide an outstanding chat support experience through a customer-centric approach.
If you have the required skills and experience, please send us your CV, and we will contact you in case of a positive answer. Should you have any further questions, please do not hesitate to contact us.
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