Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our Germany Team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team.

Position Overview:

We are looking for passionate individuals who can deliver personalized and memorable experiences for our clients and customers. Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service. You simply need to know your way around a computer and be comfortable supporting customers through chat and email.

Primary Responsibilities:

• Business to Business Sales Discussions, in German and English
• Initiating contact by phone or email to Business Owners and decision-makers or delivery service upgrade opportunities
• Answering incoming phone calls and email inquiries from customers
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilize various Helpware and client-based tools and applications for customer support
• Provide cutting-edge service in a friendly, confident, and knowledgeable manner
• Other related tasks assigned by managers of the Clients and/or Helpware

Qualifications:

• Proficient German communication skills
• College graduate preferred but not necessary, must be at least a high school graduate
• Experience of at least one year in customer success or service is preferred
• Working knowledge of computers
• Good customer service, multi-tasking, and problem-solving skills
• Excellent organizational and communication skills including client-facing interaction
• Highly motivated, energetic with the ability to excel in a fast-paced changing environment
• Willing to work in shifting schedule

Work Environment:

As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic.

Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect.