CUSTOMER
SUPPORT
REPRESENTATIVE

We are growing and have an open position as a Customer Support Representative in English / English and Spanish / English and German.


Multiple positions are available!


Skills and Qualifications:


  • Excellent written skills in English or English and Spanish or English and German
  • Basic technical background (strong experience in using apps)
  • Proactive approach, empathetic individuals, problem-solving skills

Responsibilities:


  • Providing Customer Support for the website users
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (chat/emails)Acknowledging and resolving customer complaints
  • Knowing client's product inside and out so that you can answer questions.Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary

We Offer:


  • Downtown Kyiv location in a modern office (10-minute walk from Kontraktova)
  • Competitive compensation linked to UAH/USD rate
  • Medical and Life insurance after the trial period
  • English classes with a native speaker
  • Schedule 9:00 - 00:00 Kyiv Time (available shifts: 9:00 - 18:00; 12:00 - 21:00; 15:00 - 00:00)
  • Corporate training and parties
APPLY NOW
Fill out the form and we'll contact you shortly!
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Your level of Spanish
Your level of German
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CONTACT INFORMATION
+38 (063) 337 7338
cv@helpware.io

Naberezhno-Khreshachatyts'ka St, 10-A
Kyiv, 04070
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